Increasing data allowances on mobile devices to support disadvantaged children
Schools, academy trusts and local authorities can now request help to increase mobile data allowances for children and young people who:
If increasing mobile data isn’t a suitable option for some children, schools can also request 4G wireless routers.
Making a request to school
In order to make a request you must follow the instrcutions below:
1. Check who is eligible for extra mobile data
You can request extra mobile data for disadvantaged children who:
- have no broadband connection at home
- cannot afford additional data
One of the following must also apply. They are children:
- in years 3 to 11 and whose face-to-face education is disrupted
- who are clinically extremely vulnerable and need to shield on current official advice (this could be from a doctor or hospital consultant)
- who live in a household that’s been advised to shield because a family member is clinically extremely vulnerable
- who cannot attend school – even though theirs is open – because restrictions prevent it
2. Provide the school with information
To request extra mobile data, you will need to provide the following information:
- the account holder’s name
- their mobile number (a number beginning with ‘07’)
- their mobile network
- whether they pay monthly or pay as they go
3. Read and agree to how the government handle your data
You will need to read and agree to the following privacy statement
Privacy Statement: How we look after personal information for the Increasing Children’s Mobile Data scheme
Who this information is for
This information is for:
- account holders for mobile devices
- children, young people and care leavers
- parents and carers
About the Mobile Network Offer
The Mobile Network Offer is run by the Department for Education (DfE). Under the offer, some mobile network operators have agreed to increase data allowances for mobile devices with existing contracts.
This is to help children, young people and care leavers in their education and social care.
How schools and local authorities will use personal information
Schools or social care teams will use the contact details they normally do when providing education or social care support. They’ll use these details to approach you to find out whether the offer is right for you.
Who personal information will be shared with and how it will be used
If you decide to take up the offer, the school, trust, social care team or local authority will collect and share the following information about the account holder with the DfE:
- their name
- their telephone number
- their mobile network operator details (including whether you are on Pay-as-you-go or a monthly contract)
The school, trust, social care team or local authority will not share the name of anyone except the account holder with the DfE.
The DfE will use the above information in order to arrange and administer the Mobile Network Offer described above.
The DfE will share the above information with the account holder’s mobile network operator so the operator can check you are on a valid plan or tariff, arrange and administer the increase in data.
Why we can use personal information
To use personal information, we need to have a lawful ground as set out in data protection legislation. For providing this service, the DfE uses and shares personal information as part of its legitimate interest (which is one such ground). The DfE has a legitimate interest in supporting learners and care leavers during exceptional times.
How long we hold personal information
Any personal information will only be held by the DfE for as long as necessary, and no later than 31 August 2021.
You have certain rights under data protection law, including the right to find out what data we hold about you. If you want to do this, you can make a ‘subject access request’ using our contact form .
You can find more information about how we handle personal data in our personal information charter.
When you are ready to proceed, and you have read and understood the information above, you can click here to provide the school with the information we require.